KRA banks on on-ground stakeholder engagements and partnerships to upscale tax compliance

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The Kenya Revenue Authority Headquarters in Nairobi at Times Towers-Photo Courtesy 

 By Dickson Odhiambo

November 13,2026

KRA banks on on-ground stakeholder engagements and partnerships to upscale tax compliance

The Kenya Revenue Authority (KRA) has reaffirmed its commitment to implementing sustainable, taxpayer-centred strategies that respond to the evolving tax administration needs and reduce the cost of compliance.

The Authority has implemented initiatives such as Ushuru Mashinani, a partnership programme that leverages existing digitally enabled businesses to bring essential KRA services closer to taxpayers.

The Ushuru Mashinani initiative has continuously gained momentum, with over 3,700 partners on boarded countrywide. In a bid to streamline returns filing for individual taxpayers, the Authority will roll out various interventions to facilitate a smooth transition to the new filing deadline of 30th April.

 The new deadline was introduced through the Finance Act, 2026 and will only apply to individual taxpayers.

Speaking during a Citizen Assembly forum in Machakos on Wednesday, KRA Board Chairman, Hon. Ndiritu Muriithi, said the Authority is implementing strategic measures to simplify tax administration processes and make compliance easier and more convenient for taxpayers.

 Among the key interventions highlighted by the Chairman was the simplification of tax administration through initiatives such as pre-populated tax returns.

 He described this type of returns as a crucial vessel for enhancing efficiency, accuracy and convenience in tax declarations.

 "The concept of pre-populated returns basically enables KRA to make it easier and simpler for taxpayers to comply by making accurate tax declarations," he said.

Muriithi emphasised that simplifying tax processes is fundamental to reducing the cost of compliance and improving the overall taxpayer experience.

 He further underscored the importance of strengthening tax education as a key driver of voluntary compliance.

He noted that KRA is pursuing a more robust and comprehensive tax education programme aimed at empowering Kenyans with tax knowledge and nurturing a sustainable culture of tax compliance. ISO 9001:2015 CERTIFIED PUBLIC additionally, the Chairman observed that expanding the pool of active taxpayers remains critical to broadening the tax base and ensuring a fairer distribution of the tax burden.

 “Out of a database of 20 million registered taxpayers, only seven million are active. It is on this premise that we are pursuing every viable avenue to implement strategies that will address the existing gap," Muriithi said.

 "The more active taxpayers we have on board paying their fair share of taxes, the more evenly the tax burden is shared,” he added.

Commissioner for Micro and Small Taxpayers, George Obell, said that KRA is taking deliberate steps to bring its services closer to taxpayers for enhanced compliance and reduction in the cost of accessing tax services.

 “It is encouraging to note that we the Ushuru Mashinani programme we rolled out recently is gaining momentum. We encourage all eligible partners to enrol for the programme so that we can collectively champion tax compliance," Obell said.

Through the Citizen Assembly platform, KRA continues to strengthen stakeholder engagement, gather feedback and identify practical solutions that will make tax administration simpler, more accessible and responsive to taxpayers' needs. Deputy Commissioner – Citizen Relations & Communication

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