Multichoice Kenya opens branch in Ksm.
Simon Kariithi, GM GOtv Kenya (left), Alice Moraa CEC in charge of Trade Industrialization and Energy Kisumu County (right) cuts
the ribbon to officially open the Multichoice Customer Service Branch in
Kisumu-Photo By Dickson Odhiambo.
By Dickson Odhiambo.
August 13,2018.
Multichoice Kenya opens branch in Ksm.
The
Multichoice Kenya has opened a branch dedicated to serve both DStv and
GOtv subscribers in Kisumu and the larger Western and Nyanza region.
The branch is located at Al-Imran Plaza and will give subscribers a one-stop service point with comprehensive service delivery.
Speaking
during the official opening of the Branch today GOtv Kenya General
Manager Simon Kariithi praised the Kisumu County Government for creating
a conducive business environment and supporting wealth creation.
“We
are delighted to expand our footprint within Kisumu County which is yet
another milestone towards improving our service delivery in this
region,"the General Manager says.
He
says the opening of the new branch is a response to the feedback the
company get from their customers as it strive to shape their business
to respond to customer needs.
"Customers
are at the heart of our business and we want to improve their
experience whenever and wherever they engage with us.” Kariithi adds.
Kisumu
County Executive Committee(CEC)Member in charge of Trade
Industrialization and Energy Alice Moraa says they are keen to improve
trade in Kisumu county and are glad to partner with organizations like
MultiChoice that make a significant contribution towards trade and
development in the county.
"Improving
business is a key deliverable for my department and that involves
enhanced services for buyers. This is a welcome contribution by
MultiChoice and we hope that you can expand to other areas within the
county to offer the same services to more residents across the
county.”Moraa says.
During
the launch, MultiChoice Kenya also surprised Kisumu County residents
with a special appearance of the Maisha Magic-locally produced
telenovela, Selina show cast who travelled to serve customers at the
branch.
The new branch
brings to 6 the total number of MultiChoice branches in the country.
Customers can now access a full range of services including payment of
subscriptions, package upgrades and downgrades, decoder diagnostics,
customer care support, software upgrades, repair or replacement of
faulty decoders, consumer education (self-help service techniques),
installation services and purchase of accessories among others.
The
branch with be an addition to the 5 existing MultiChoice branches in
Nairobi, Mombasa, Nyeri, which are supported by 18 service agents &
over 200 Electronic Service partners across the country.
Multichoice has also partnered with San Electronics, Bhavniks and Powerlite
electronics who are our accredited service agents in Kisumu where both
new and existing subscribers can also get sales and after sales support
within Kisumu town.
The
MultiChoice Service Centre will be open daily from 8am to 8pm on
weekdays, 9am to 8pm on weekends and 9am to 5pm on public holidays.
-ENDS -
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