Safaricom opens new Regional Headquarter in Kisumu.
By
Dickson Odhiambo.
June
6, 2017.
Safaricom
opens new Regional Headquarter in Kisumu.
SAFARICOM has this morning officially commissioned
its fourth regional headquarters in Kisumu City.
The Regional Headquarter located at
Tuff Foam Mall will serve ten counties in Western and Nyanza regions.
These counties include Busia, Bungoma,
Homabay, Kakamega, Kisii, Kisumu, Migori, Nyamira, Siaya, Vihiga and parts of
Narok County including Kilgoris town and its environs.
Speaking during the official opening of
the office, Safaricom Chief Executive Officer Bob Collymore said In addition to
the regional headquarters, the mobile operator has also opened a revamped
Safaricom Shop in Kisumu city also located at the same place.
Customers will also have access to
Safaricom services at Customer Care Desks located at dealer outlets across 16
towns in the region.
The Care Desks provide the same level
of service as the company’s call centre and Safaricom shops.
“Two years ago, we embarked on a regionalization
strategy with the aim of consolidating our investments to better serve our
customers, wherever they may be across the country. This strategy has led to
increased convenience for Safaricom customers, and enables us to have a closer
understanding of their needs when designing our products and services,”Collymore
said.
Over the last two years, Safaricom has
grown its network in the Western Region by 71 percent resulting in a footprint
of more than 1,300 sites. The expansion has led to a 138 percent increase in 3G
broadband coverage in ten counties.
To further enhance coverage and network
quality in the region, Safaricom has announced plans to invest in more than 200
new sites in the current year. The move will see a 30 percent increase in 3G
and 4G broadband coverage across the ten counties.
Safaricom has also rolled out its 4G
network across all county headquarters and major towns in the region, including
Kisii, Kakamega, Bungoma, Busia, Homa Bay, Migori, Rongo, Kendu Bay, Sondu,
Oyugis, Keroka, Suneka, Awasi, Luanda, Bondo, Webuye, Malaba, Chavakali, Ahero,
Mumias, Kilgoris and Port Victoria.
Other network investments include the
rollout of Safaricom’s backbone fibre network across more than 15 towns, and
the rollout of fibre for business in Kakamega, Kisii and Kisumu towns.
Safaricom has similarly started
connecting residents of the region to the company’s fibre to the home service,
beginning with Kisumu town, with a number of additional towns planned in the
coming months.
In addition to the Western Region,
Safaricom has in the last year opened new regional headquarters in Mombasa,
Nakuru and in Nairobi serving the Coast, Rift and Nairobi East Regions
respectively.
In its 2016/2017 results announcement,
the company announced the regionalization strategy had resulted in an
additional 3 million customers choosing Safaricom as their preferred network.
ENDS:
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